Job review from Charlene in Rockville, MD 20852 on 01/13/21

What made you choose our company:

Internet search, Better Business rating, list of services. Recommendations: (1) Marketing materials could emphasize that basement and floor stabilizations are initial installation then multiple adjustments over time.... and emphasize this during estimating. Owners need to have a clear expectation and understanding on this point. (2) Where there are multiple issues you could emphasize/offer initial solutions and possible future solutions so that owners have a good overview expectation and can be given all options to pick and chose which to do first and which do to second. We were given a single solution (which was solid), but in later discussions realized we might have chosen differently if all options had been formalized in a proposal where we could see groups of key areas with solutions and price, then secondary recommendations with solutions and price. The key here is giving the owners all options and ability to pick and chose to put together their ideal plan and solutions. Also, standard recommendations would eliminate some of the confusion we experienced - this should be in your marketing materials and on your estimate.... if you always recommend beams where floor supports exceed certain span parameters then say that up front. Estimating costs should be streamlined so they are quick, easy and adjustable. This would eliminate complaints we heard about the time invested in follow up questions.